Refund policy

RETURN & REFUND POLICY

We want you to feel confident shopping with Curated Closet. Because many of our pieces are pre-owned, vintage, and one-of-a-kind, we carefully photograph and describe each item's condition so you know what to expect before purchasing.

30-Day Returns

We accept returns requested within 30 days of receiving your order.

To be eligible for a return, the item must be returned in the same condition in which it was received and may not show any additional wear, use, damage, alteration, or signs of use after delivery.

All original Curated Closet tags, authentication tags (if applicable), packaging, dust bags, boxes, certificates of authenticity, cards, accessories, and other items included with the purchase must also be returned.

Proof of purchase is required.

Starting a Return

To request a return, please contact us at mycuratedclosetllc@gmail.com before sending your item back.

Once your return request is approved, we will provide instructions for where and how to send your return.

Please do not send an item back without first receiving return authorization from Curated Closet. Unauthorized returns may not be accepted.

Return Shipping

Customers are responsible for return shipping costs for approved returns.

Because many of our items are valuable and one-of-a-kind, we strongly recommend using a trackable and appropriately insured shipping service. Curated Closet is not responsible for return packages that are lost, stolen, or damaged while in transit back to us.

If you receive an incorrect item, or an item arrives damaged or materially different from its description, please contact us immediately. If we determine the issue was an error on our part, Curated Closet will provide a prepaid return shipping label.

We do not charge a restocking fee.

Pre-Owned & Vintage Items

Many Curated Closet pieces are pre-owned or vintage and may naturally show signs of age, previous use, or wear.

We make every effort to clearly disclose and photograph notable condition details before purchase. Minor signs of wear that are accurately shown or described in the product listing are considered part of the item's stated condition and are not considered defects.

Please review all photographs, descriptions, measurements, and condition notes carefully before purchasing.

Damages or Order Issues

Please inspect your order as soon as it arrives.

If your item arrives damaged, defective, incorrect, or materially different from its listing, contact us promptly at patty@mycuratedcloset.net so we can evaluate the issue and make it right.

Please include your order number and photographs of the item and packaging when applicable.

Exchanges

We do not offer direct exchanges because many of our items are unique and we may only have one available.

If you would like a different item, you may return your eligible purchase according to this policy and place a separate order for the new item.

Refunds

Once we receive your return, we will inspect the item and notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method within 10 business days of approval.

Your bank or credit card provider may require additional time to process and post the refund to your account.

Original shipping charges, if any, are non-refundable, except when the return results from an error by Curated Closet or an item arrives damaged, defective, incorrect, or materially different from its listing.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at mycuratedclosetllc@gmail.com